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Services Qualifications

Services

These programs are aimed at individuals that are looking at joining a contact centre or level up to generic management.

FETC: Generic Management

FETC: Generic Management

SAQA ID:  57712      |      Credits: 150      |      NQF: 4

A person acquiring this qualification will be able to manage first line managers in an organisational entity ...

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FETC: Contact Centre Operations

SAQA ID: 93996      |      Credits: 132      |      NQF: 4

Any individual who are or wish to be involved in the Contact Centre industry. It also serves as the entry qualification ...

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